Welcome to the official website of CREATIVE SUSHI LLC. To protect your consumer rights, we have established the following refund and return/exchange policy applicable to curtains, blackout curtains, and table lamps sold on our site. Please read this carefully before making a purchase.
I. Conditions for Returns and Refunds
Returns or exchanges are accepted only if the product has quality issues or was damaged during shipping.
Return requests must be submitted within 30 days of receiving the item.
Products that have been used, or damaged due to personal reasons in a way that prevents resale, are not eligible for return.
II. Return and Exchange Process
Please contact customer service via email or phone, providing your order number, the reason for the return or exchange, and relevant photos or proof.
Once customer service approves the request, they will provide the return address and instructions.
Please ship the item back to the designated address in a complete, clean, and well-packaged condition.
Return Address: 1926 14th St, Boulder, CO 80302
III. Refund Processing Time
After receiving and verifying the returned item, we typically process the refund to your original payment account within 3–5 business days.
The refund amount covers the actual price paid for the product but excludes original shipping costs (unless the return is due to a quality issue).
IV. Exchange Instructions
Please confirm product availability with customer service before requesting an exchange.
Exchanges can be made for the same type of product or an item of equal value; if the exchange is based on personal preference, the customer is responsible for round-trip shipping costs.
The exchange process follows the same steps as the return process; the replacement item will be shipped as soon as the returned item is received and verified.
CREATIVE SUSHI LLC is committed to providing a safe and convenient shopping experience. Thank you for your trust and support.