Welcome to the official website of CREATIVE SUSHI LLC. To help you better understand our curtains, blackout shades, and table lamps, as well as the shopping process, we have compiled the following FAQs. If you cannot find the answer you are looking for here, please feel free to contact our customer service team.
I. Order-Related Questions
Q: How do I confirm my order was successful?
A: Once payment is complete, the system will send you an order confirmation, indicating that your order has been successfully submitted and is being processed.
Q: Can I modify or cancel my order?
A: Once payment is successful, the order enters the processing stage; generally, modifications or cancellations are not possible (except in cases of product quality issues).
II. Payment Questions
Q: What payment methods are accepted?
A: We accept various secure payment methods; specific options can be viewed on the checkout page.
Q: Is payment secure?
A: All payment processes utilize encryption technology to ensure the security of your transactions.
III. Shipping and Delivery
Q: Where do you ship?
A: We currently only ship within the United States.
Q: How long will it take to receive my order?
A: Orders are shipped as soon as processing is complete; actual delivery time depends on the shipping carrier’s schedule.
Q: How can I track my order?
A: Once your order ships, you will receive tracking information, allowing you to view delivery progress in real-time via the provided link.
IV. Product-Related Questions
Q: Is installation service included?
A: Our curtains, blackout shades, and table lamps are standard products; installation services are not included.
Q: Do the product colors match the photos?
A: We strive to ensure our photos accurately represent the actual products; however, slight color variations may occur due to differences in display devices.
V. Returns, Exchanges, and After-Sales Support
Q: Do you accept returns?
A: Returns and exchanges are accepted only in cases of product quality issues and must be requested within 30 days of receipt.
Q: How do I request after-sales support?
A: Please contact customer service via email or phone, providing your order details and a description of the issue.
VI. Billing and Sales Information
All products on this website are sold on a one-time purchase basis:
Placing an order constitutes a one-time purchase.
Installment payments and recurring charges are not supported.
The transaction is considered confirmed once payment is successfully processed.
Thank you for choosing CREATIVE SUSHI LLC; we are committed to providing you with high-quality home products and an excellent service experience.